Mike's Plum St.: Auto Repair, Maintenance & Service

Mathew, 11/04/2016

Charles, 05/19/2016

Great attention to detail and does not push to do work that is not necessary. A professional business that does quality work.

Ed, 03/03/2016

The most important for me in Automotive shop is honesty, and I felt that in Mike?s Automotive.

Beth, 10/18/2015

Randy, 10/08/2015

Larry, 05/12/2013

Doug, 03/11/2021

Maintenance work is done well and at a competitive price. However repairs have been quoted higher than comparison prices. I had initial repairs done a few years ago on My 2004 Tahoe amounting to approximately $3k but have hesitated to return because of questionable service advisors either quoting to high or not understanding the problem or admitting their error.

Rick, 09/16/2019

One strong suggestion...is that if you do a job, like replace the motor to a door window, clean the window when you're done! Not very good workmanship when that job is done & you get your vehicle back & the window is all smeared & full of fingerprints! Not good.

Yevette, 12/08/2016

I have previously had good experiences at this shop, they've done my last 3 oil changes but when I brought my vehicle in the day before Thanksgiving, the liberty was taken to replace my air filter and 2 bulbs without asking me before completing the work. Also, as it turned out, one of the very bulbs that I was charged for was not working straight out of the parking lot (although I had not had any indication that that bulb was going out).

Gabe, 11/10/2016

It might have been an honest mistake but I won't risk going back. Got a fine oil change here. BUT on recommended services that needed doing they recommended changing out my brake fluid. Problem was it was just done less than 3 weeks before when the back brakes were done.

Scott, 05/27/2016

The front office people are great. My car was in for repair on a Friday. It seemed great. On Sunday the car ran out of power completely in the middle of Harrison Blvd going up the hill during a very busy time. It was really dangerous and I could have been in a very bad accident. It appeared the gas line hose wasn't put on correctly and had come off. I took it back to the shop and they looked it over and corrected the mistake. An apology was given. However, if I had been in a wreck, It would have been your shop's fault. It cost me over $800 in repair bills and you almost caused me to wreck. Now, less than 1 week later, my check engine light is on again. I am very reluctant to bring it back. I haven't decided what I am going to do. I am very busy and having my car need to be repaired really is an imposition, and costs so much!

Sheryl, 01/28/2016

My first interaction with the owner (I think) was great. He was attentive, honest, and personable. After that, the interactions with the other employees was just average. It's hard to tell if the mechanics did a good job on my car because the problem was with something I couldn't see. My car is running as usual and I hope to have no further problems, because IT'S EXPENSIVE! =>

Bobby, 01/22/2025

Unfortunately, I not only did not have a good experience but I had to pay for it, too. My service was in regards to invoice #425611. I brought my car in because the water pump would continuously run even after the car was completely turned off and locked. The parasitic draw from the continuous running of the water pump killed the battery. After recharging the battery, the problem persisted and was easily repeatable. My request was to diagnose the problem. I brought my car in and was asked to leave it overnight, which I did. The next day, I was told that the technician could not replicate the problem. That was very confusing since the issue repeatedly presented itself. I came in to pick up the car. When I took it home, the issue was immediately observed, again! I took the car to a different shop to get a second opinion. They ran diagnostics and immediately spotted the problem, along with testing the battery and noticing that it was being drained by the issue. The local independent shop root-caused the problem to the water pump, replaced the pump, and the issue has since been fully resolved. In the meantime, I am out $214.04 from your shop. Not only that, I noticed later that your shop never applied the 15% Costco membership discount from your service. A miserable experience all around. I did give you a score of 5 for professionalism and friendliness of your staff.

Kimberley, 12/26/2024

Con artists!! Came in with the issue already diagnosed, was charged $176 to re-diagnose. The issue was covered under warranty, with 15hrs of book-time labor covered ($6K). These con artists tell me they need 25hrs to do the job, and I'll need to pay $3,000 out-of-pocket on top of the warranty coverage!! Talked to 6 (yes, 6!) other mechanic shops, ALL quote the job to cost around $6K (vs Mike Plum's $8,500-9K!), and ALL say they can do the repair in the 15hrs book time. I specifically enquired is there any reason it would take 25hrs, as per this shop, and all said NO. The 6 other shops all say it can be done within the warranty coverage (aside from a few incidentals and tax, totaling a few hundred dollars). Was Mike Plum trying to con me out of $3,000??? Sure seems like it!! Needless to say, I towed my car out of there to a shop that wasn't trying to take me for every penny. Shame on you Mike Plum!

Shop Comment
This vehicle came in with an extended warranty. The customer had just purchased the vehicle literally a week or two prior to bringing it to us. The other shop would not work with her extended warranty. Their warranty company required compression tests, boroscope results, et cetera. These services are not free. We spent roughly 4 hours between speaking with their warranty company, providing pictures and diagnostic results and negotiating when their warranty company who wanted to put a used engine in their car. We refused to use a used engine in their car because we want to be able to stand behind our work. When replacing an engine, there are many unknown obstacles that are encountered. When we estimate these, especially with extended warranties, we take all those obstacles into consideration so we can do the best, most reliable job for the vehicle. This is not a "con job". This is how we make sure your car is fixed right the first time. This customer bought this car this way and her anger should be directed toward the place that sold her the car with a bad engine. Not the small business who wants to fix it right. All of this was explained very clearly with multiple phone calls to the customer. We stand behind our estimate. Good luck!

Kevin, 09/23/2021

I was very disappointed in the cost the recommend repair. The radiator price I was quoted was for an OEM that is no longer available. I question when you would had discovered the part was not available the repair would had been dropped to reflect the real cost. That should had been known before giving me the quote. Without that cost the labor and coolant was close to double what it should had cost. I was given an estimate how much it would cost for the diagnosis. Your shop took it upon yourself to exceed it. In the end the original diagnostic was honored. I found the employees friendly, and knowledgeable. But ended up questioning your shops ethics.

Jamie, 03/17/2016

I paid for them to diagnose my oil leak... They told me it was coming from my timing gaskets & that would cost me 1500-2000! I took it to another shop that was affordable to me 859.00, told them that was what I needed done... Turns out, after getting my gaskets replaced, it was NOT even the problem!!! My problem was a 90.00 fix!!! I gave them 2 stars (generous) because the Woman who swiped my card was The only one who treated me good there!!!

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